Monitoring
Monitor:- DEX and core-feature availability;
- API and WebSocket status;
- market, order, position, and asset state;
- deposit and withdrawal status;
- failed trades and exceptions;
- project-level operational data;
- administrator and permission changes.
Troubleshooting
Useful information includes:- user or account identifier;
- event time;
- market or asset;
- Order ID / Transaction Hash;
- response and error code;
- Trace ID or relevant logs;
- current business state.
Platform support
DexBuilder provides support for:- DEX product and trading services;
- API and WebSocket troubleshooting;
- account, asset, trading, and settlement issues;
- platform incidents and service-status communication;
- project configuration and launch support.